Experienced Business Leader Joins Executive Team to Expand Customer Success Program as Adoption of Game Changing Automated Threat Prevention Technology Accelerates
Washington, D.C. – July 12, 2022 – Trinity Cyber, Inc., a technology start up that has redefined the network security gold standard, today announced the appointment of former Lumen and AT&T executive Courtney Harrison as Vice President of Customer Success. In this role, Courtney is responsible for ensuring the success of both customers and partners as well as driving the entire customer experience – from onboarding to service delivery and retention.
Courtney’s background includes more than two decades of senior corporate strategy and technical leadership roles at AT&T and Lumen. She brings a strong track record of success in leading customer-focused initiatives to drive excellence in customer experience, operations, service delivery, communication, and adoption for large-scale enterprise technologies.
“Courtney brings the experience and leadership skills we need to manage our rapidly expanding business and the work ethic we demand to meet and exceed our customer’s expectations,” said Thomas P. Bossert, President of Trinity Cyber. “We prevent cyber attacks and deliver results to our customers, and we are thrilled to welcome Courtney to our growing team to up our game by supporting our customers in every moment of their partnership with Trinity Cyber.”
Raising the Bar with Best-in-Class Technology and Customer Experiences
Customer success begins the moment Trinity Cyber meets with prospective customers and continues throughout the lifecycle of the partnership. Trinity Cyber is focused on delivering value at every stage in the customer journey to achieve customer goals, retain customers and attract new clientele.
TC:Edge and TC:File are Trinity Cyber’s core services. Both service lines are redefining what is possible in the cybersecurity industry. Delivering outstanding experiences throughout the customer’s journey is essential to driving continued growth amid rising demand and adoption. Partnering directly with Sales, Marketing, Operations, Billing, and Technical teams, the Trinity Cyber Customer Success team is the cohesive bond that supports our customers and sets us apart.
“In a world where being digital is a way of life, we must make it easy to do business with Trinity Cyber by creating long-term strategies to retain customers for the long-term,” said Harrison. “Trinity Cyber is seeing rapid adoption of its revolutionary technology-enabled services among enterprises across multiple industries. Exceptional customer service and support are at the core of Trinity Cyber’s value proposition. I look forward to collaborating with our partners and customers to deliver excellent customer experiences as we continue to expand and grow.”
About Trinity Cyber
Trinity Cyber, Inc. is a US-based corporation that invents and operates technology to solve the most difficult cybersecurity challenges. The company’s products and services range across several multi-billion dollar market segments. The company’s founders, management team, and technologists are all award-winning, recognized leaders in their field—and their tech is turning heads.